
How To Set Up A Professional Email Support Ticket System!
Reduce
Your Refund Rates, Keep Your Buyers Happy And Never Worry About Not
Answering Your Customer's Emails Again!
Now You Can Side Aside
The Mundane Task Of Answering Emails, Set Up A Support Desk For Free And
Give Yourself Time To Progress Your Business!
8-part video
tutorials reveal how you can install a customer support system in just
less than an hour and start using it to keep in contact with your
prospects and customers!
Video #1 - What You'll Need
Video
Time : 12:27 min
In this video I'll walk you through where to get the
free system, and then install it manually on your server. These include
uploading of the files using an ftp client and creating the MySQL
database that is needed for this system to work.
Video #2 -
Preparation
Video Time : 8:21 min
In this video I'll walk you
through the steps of uploading the files using cPanel® File Manager,
without the need to use a 3rd party ftp client.
Video #3 - The
Admin Area
Video Time : 10:37 min
In this video I'll briefly
explain on the general overview of the admin area. This will be the area
where you will configure the settings of your system.
Video #4 -
Email Settings
Video Time : 4:57 min
In this video I'll walk you
through working with the email settings in the admin area.
Video
#5 - Creating Departments
Video Time : 10:24 min
In this video
I'll show you how to create the department, specify the number of staff
and creating the help topics.
Video #6 - Knowledge Base
Video
Time : 4:15 min
In this video I'll briefly explain on how to work
with the knowledgebase section.
Video #7 - Branding
Video Time
: 7:59 min
In this video I'll show you on how to change the logo on
the header of the main page of the system.
Video #8 - Main Page
Edit
Video Time : 4:17 min
In this video I'll show you on how to
edit the main page of the support ticket system. This is where your
prospects and customers will go to each time they want to open up a
support ticket.
Now think about it. After all, when there is such
massive potential with these videos, who doesn't want to start the
right way and keep using it to grow their business!